退款政策

1. Pending Orders - Before the order is shipped
You can cancel your order and request a refund anytime before it has been shipped.
Please do not initiate a chargeback, as this will incur handling fees from your bank and may delay the refund process.

To request a refund, please contact us via email at llrhshop@gmail.com. Our customer service team will respond within 5 business days.

Please note: If the order has already been forwarded to the freight forwarder, it may not be possible to cancel or stop the shipment, even if it hasn't been marked as shipped yet.

2. Fulfilled Orders - After the order is received
Note: Please do not initiate a chargeback, as this will result in handling fees from your bank and may delay the refund process.

We hope you’re satisfied with your purchase! However, if you are not 100% happy with your order, we’ve made the return process as easy as possible.

You may return the item within 14 calendar days under these conditions:
✅ Serious defect confirmed by our tech team
✅ Shipping damage supported by carrier documentation
✅ Unopened and unused item in brand new condition

3. Return Process
Email llrhshop@gmail.com to obtain return authorization and the correct address.
Items must be returned in original packaging. We recommend using a trackable shipping method.

4. Refunds
Once we receive and inspect your return, refunds will be processed within 14 business days.
Refunds exclude used consumables (e.g., cartridges) and any applicable shipping or bank fees.

5. Fees & Exceptions

  • For non-defective returns, return shipping is at customer’s cost

  • Missing parts or signs of use will reduce refund amount

  • Damage due to improper repackaging will incur deduction

  • We recommend keeping original packaging for any returns

We do NOT accept returns in the following cases:
❌ Return requested after 14-day window
❌ Missing accessories or item not in new condition
❌ Damage caused by misuse or mishandling
❌ Product passes inspection with no issues
❌ Missing/fake invoice or receipt
❌ No proof of shipping damage